Born in 1986, I'm a millennial who grew up alongside the rapid evolution of technology. My passion for computers was ignited by my first Apple Power Mac, and as an early adopter of the internet, I found myself captivated by the endless possibilities of the digital world.
After gaining experience in the restaurant and service industry, I transitioned into the IT field as a Desktop Support Technician at Inbound Call Experts. My aptitude for troubleshooting and customer service led me to a similar position at Global Consulting, where I was soon promoted to System Administrator. In this role, I honed my skills in Active Directory, Microsoft 365, and other essential technologies, optimizing the company's IT infrastructure.
When Global Consulting was acquired post-COVID, I embraced a new opportunity as a Systems Technician at the Light & Wonder NOC in New Jersey. I played a vital role in monitoring and maintaining the nationwide electronic gaming machine network, ensuring seamless operations and uninterrupted gaming experiences for customers. Unfortunately, due to overhiring at Light and Wonder, I was among those laid off.
Since then, I have been actively engaged in freelance work, assisting individuals with their home networks and devices. I have also dedicated time to building a home lab and acquiring additional certifications to expand my skill set. Now, I am eager to reenter the world of IT, bringing with me a enhanced knowledge and experience.
Throughout my career, I have come to understand that technology is not just about hardware and software; it's about empowering people. I take pride in my ability to communicate complex technical concepts in an easily understandable manner, fostering collaboration and continuous learning.
With a strong foundation in desktop support, system administration, and network operations, I am excited to take on new challenges and make a positive impact in the ever-evolving world of IT. As I embark on this new chapter, I look forward to connecting with like-minded professionals and staying at the forefront of technological advancements.
